Unparalleled Support and Customer Service

With an effective P/M program and a thorough review of our manual and maintenance videotape, a breakdown should not occur. If it does, let our product knowledge and collective experience minimize your inconvenience.

Field Service Procedures During Warranty Period

Stewart Glapat Corporation takes great pride in the equipment we design and manufacture. Our goal is to provide our customers with the finest material handling equipment available with today's technology. Each unit is thoroughly tested in our facility prior to shipment and is packaged in a way to minimize the risk of damage in transit. Stewart Glapat provides a thorough maintenance manual and a videotape training aid with every Adjustoveyor sold. We hope that you will join us as partners in assuring a long productive life of operation for your equipment by providing the proper orientation and training of your employees with respect to safety, operation, and preventative maintenance of the unit.

If your unit is damaged in transit, it should be noted on the bill of lading and the carrier notified through the claims procedure. Responsibility for damage in transit may be difficult to prove, UNLESS IT IS NOTED ON THE BILL OF LADING AT THE TIME OF DELIVERY. WE WILL BE AVAILABLE TO THE CARRIER TO ADVISE ON THE QUICKEST REMEDY TO THE PROBLEM.

WHEN PROPER TRAINING AND MAINTENANCE PROCEDURES ARE FOLLOWED, DOWNTIME SHOULD BE AVOIDED. HOWEVER, IF A PROBLEM DOES ARISE, YOU SHOULD CONSULT THE MAINTENANCE MANUAL FOR GUIDANCE IN THE ISOLATION OF THE CAUSE OF THE PROBLEM AND THE RECOMMENDED PROCEDURE FOR CORRECTING IT. OUR TECHNICAL STAFF IS AVAILABLE DURING NORMAL WORKING HOURS FOR TELEPHONE CONSULTATION IF REQUIRED BY YOUR MAINTENANCE PERSONNEL. IF A COMPONENT OR SUBASSEMBLY HAS FAILED, STEWART-GLAPAT WILL REPLACE THAT ITEM AS QUICKLY AS POSSIBLE. IF THE PART FAILED DUE TO FAULTY WORKMANSHIP, IT WILL BE REPLACED UNDER THE WARRANTY PROGRAM. IF THE FAILURE WAS DUE TO MISUSE OR NEGLECT IN THE USER'S FACILITY, A CHARGE WILL BE MADE TO THE USER.